Privacy Policy

1.1 Information You Provide

• Account details such as name, email address, phone number, username, and password credentials.
• Profile details, photos, service preferences, booking notes, and messages you submit through the platform.
• Support and communication content when you contact Freshcutr.

1.2 Transaction and Booking Information

• Appointment history, booking timestamps, service selections, and status updates.
• Payment metadata and wallet records processed through authorized payment providers.

1.3 Technical and Device Information

• IP address, browser type, device identifiers, app version, and operating system details.
• Log and diagnostics data generated to maintain platform reliability and security.

Freshcutr uses personal information to operate, improve, and protect the platform across customer and barber experiences.

• Provide account access, profile management, booking flows, and payment processing.
• Coordinate scheduling, location-aware service fulfillment, and status notifications.
• Prevent fraud, abuse, unauthorized access, and other harmful activity.
• Respond to support requests, legal obligations, and platform safety matters.
• Analyze service usage trends to improve product quality and customer experience.

3.1 With Service Participants

Customers and barbers receive necessary booking details to complete appointments safely and effectively.

3.2 With Service Providers

We share limited data with vetted vendors that help us provide hosting, payment, analytics, notifications, and support tooling.

3.3 For Legal and Safety Reasons

Information may be disclosed where required by law, lawful request, or to protect users, staff, and platform integrity.

3.4 Corporate Transactions

If Freshcutr is involved in a merger, financing, or acquisition, data may be transferred under confidentiality and legal safeguards.

Freshcutr applies administrative, technical, and organizational controls designed to protect personal data from unauthorized access, misuse, or loss.

• Access controls and least-privilege permissions for internal systems.
• Encrypted transport and secure infrastructure practices for platform services.
• Monitoring, logging, and incident response procedures for security events.

No online platform can guarantee absolute security. Users should protect their credentials and notify us promptly about suspected compromise.

We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Retention periods vary depending on account activity, transaction history, risk controls, and applicable regulatory requirements.

Depending on your jurisdiction, you may have rights to access, correct, delete, or object to specific processing of your personal information.

• Update profile information directly in account settings where available.
• Request data access, correction, or deletion through our support channels.
• Opt out of non-essential communications while still receiving critical service notices.

Freshcutr may send push notifications for booking updates, payment status, account activity, and support alerts.

You can manage notification preferences through your device settings and, where available, in-app notification controls.

We use analytics and diagnostics tools to understand feature usage, detect errors, and improve platform performance and reliability.

These tools may collect technical information such as session behavior, device characteristics, and crash traces.

Freshcutr is not directed to children under the age required by applicable law to independently use the service.

If you believe a child provided personal information in violation of this policy, contact us so we can investigate and take appropriate action.

Freshcutr may include links or integrations with third-party services. Their privacy practices are governed by their own policies and terms.

We encourage users to review third-party privacy notices before sharing personal information with external services.

On web experiences, Freshcutr may use cookies and similar technologies to keep sessions active, remember preferences, and measure site performance.

You can manage cookies through browser settings, though disabling some cookies may reduce functionality.

Personal information may be processed or stored in countries outside your own jurisdiction, subject to appropriate legal and contractual safeguards.

By using Freshcutr, you acknowledge such transfers where necessary to provide the service.

We may update this Privacy Policy from time to time to reflect legal, operational, or product changes.

Material updates will be published in-app or on our website with an updated effective date.

For privacy questions, concerns, or requests, contact our privacy team using the details in the contact card below.